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I started a chat with support last night in my outlook app and I have a case number but I have no idea where to find it. The situation is not resolved.
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
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I am user just like you.
You should contact to this team again. Only this expert team will help you. You may need to wait for their response.
Hi Kim Moore1,
Good day.
Initially, I did not find any specific information in your thread description.
For your given scenario under Outlook for Mac support category, are you using Outlook application on Mac?
If yes, please contact again to our dedicated Outlook support team with patience. because, only that is our specific support team who can assist you. Sometime response might be late from this support team.
Below screenshot information is already mentioned in our official document:
I have provided very correct direction for your situation. If you can provide your valuable vote so that other community members can find information here.
Thank you for your time and cooperation.
Sincerely,
Darpan
Hi Kim Moore1,
Good day.
I am writing to follow up on this thread. If you need any other information, please feel free to contact us.
If my follow up is convenient, could you please provide your vote about it? it will be greatly appreciated.
Thank you for your valuable time and kind cooperation.
Sincerely
Darpan
I did not receive an email and when I go to contact support, I don't get any response. My conversation from last night is still there. I was on for over 30 minutes this morning trying to get a response.
Hi Kim Moore1,
Good day.
Thank you for connecting with us in Microsoft community.
According to your description "I started a chat with support last night in my outlook app and I have a case number but I have no idea where to find it",
Before moving forward, may I please know did you get any email about your case number?
Furthermore, if you have contacted Outlook for Mac support team, you may need to contact again to this specific support team, they will further help you from their side about this scenario.Contact support within Outlook for Mac - Microsoft Support
Thank you for your valuable time and kind cooperation.
Sincerely
Darpan