Please update your credentials for the account ....@outlook.com / problem with sync ....@outlook.com email

Question

Starting from 13.07.2022, I cannot solve the problem with mail synchronization 3 different email ......@outlook.com

After some time it could be 2 days, it could be 1 week or even a month, everything could be fine. And then the messages “Please update your credentials for the account ....” the synchronization disappears. You have to log into the synchronizing account and change the password. Or go to the information about who logged into my account and click the “This was me” button. I tried deleting accounts from synchronization but the error returned.
There are no problems with synchronizing other mail, only mail .... @outlook.com
There are no viruses on the computer.

It is very inconvenient to work when mail synchronization is constantly disabled. You don't know whether your letters are gone or not. Help me solve this problem.

It looks like we don't have permission to get email for .......@outlook.com. Account Status:The last successful sync was on 25/02/2024 17:32:25 UTC.How to Fix ItIf you're using the new Mail experience in Outlook.com:• On the toolbar, select the Settings icon, then select View all Outlook settings.| | | --- |• Select Sync email to see your Connected accounts.****• Check the details for the connected account that's stopped working and correct the problem.If you're using the Classic version of Outlook.com:• On the toolbar, select the Settings icon > Mail > Connected accounts.| | | --- |**• Check the details for the connected account that's stopped working and correct the problem.**Note: To stop receiving these notifications, please remove or fix the connected account that's not syncing.Microsoft will never ask for your password over email.****This system notification isn't an email message and you can't reply to it.![](https://learn-attachment.microsoft.com/api/attachments/bf24bd00-7696-440a-b4ef-365381ec2fdc?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/78d12b63-77f5-49e2-a174-683a5eb10641?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">

Sincerely
Konstantin

* Changed to a question

Answer 1

Hi Konstantin, this is Bryll

 

Thank you for taking the time to write us in the Microsoft Community.

 

Please correct us if we are wrong but according to your post, it seems like you are either sharing a solution to a problem or asking for help with a current issue. Can you clarify which one it is?

While we wait for your response, we will try to investigate on the problem deeper with our internal team to gather insights and develop a resolution for you.

Best regards,

Bryll

Community Moderator

Good afternoon, Bryll

Yes, I have a problem with three @outlook.com linked accounts. I need help how to solve this problem? Which periodically disable synchronization. I read the advice of others and tried everything possible. But the problem comes back again and again.

I will be very glad if someone can help me. I've been struggling with this problem for a year and a half now.

Sincerely
Konstantin

Answer 2

Hi Konstantin, this is Bryll

Thank you for taking the time to write us in the Microsoft Community.

Please correct us if we are wrong but according to your post, it seems like you are either sharing a solution to a problem or asking for help with a current issue. Can you clarify which one it is?

While we wait for your response, we will try to investigate on the problem deeper with our internal team to gather insights and develop a resolution for you.

Best regards,

Bryll

Community Moderator