Outlook Despair....

Question

I have both a Microsoft and an iCloud email account which I want to use in Outlook.

I can add the Microsoft account without issue, using my Microsoft Account email address and password. Simple.

I can't do the same with my iCloud email account because I keep getting authentication errors.

Using the iCloud account login password: Fail

Using the generated app-specific password for Outlook: Fail

Using the interim password I set up when porting my domain over to iCloud: Fail

Now I've run out of ideas.

Apple Support were next to useless and blamed Microsoft. Microsoft were slightly better, but blamed Apple.

I tried a 3rd party email client. (Thunderbird) and was able to add my Microsoft Account without issue, but not my iCloud account - authentication error.

What is clear to me is it's a password issue, but if the three I have won't work, which password should I use?

Thank you.

Answer 1

Dear CNC-Man

Thanks for choosing Microsoft Community.

Based on your description, I know your requirement. So sorry to bring you inconvenience. I am willing to help you, since your issue is related to outlook for mac and for that we have special expert team who have special expertise in it and have enough test environment and fixing tools to help you. So to better help you, I sincerely suggest you get in-app support in outlook.You can have a try according to in-app support. The engineers there who are responsible for issues related outlook for mac will provide you further help. Believe the engineers there will help you solve the problem. Your understanding is highly appreciated.

Thanks for your precious time, Have a nice day.

Best Regards,

Katherine

Answer 2

Sorted, thank you.

It was user error (sorry) but not picked up by my first attempts in asking Support.

Got it the second time, though.

Thanks again.