Storage and emails

Question

My email storage reached capacity in September which meant i couldn't send or receive emails. I have now upgraded storage capacity which means i can now send and receive emails, however, i haven't received all the emails since September. Where have they gone? are they recoverable

Answer 1

Hi Ash

I’m Garcia and I will be happy to help you with your question, I am a Microsoft consumer like you. Additionally, this is a user support forum and Independent Advisors cannot access accounts.

When an email account reaches its storage limit, incoming emails are usually returned to their original senders, meaning they do not reach your mailbox. Unfortunately, there is no method to recover these emails. If you still require them, you will need to ask the senders to resend the messages.

Thread -- https://answers.microsoft.com/thread/75f433d9-8364-4823-95a0-3d8c66b34fc7

Best regards, Garcia

To avoid misunderstanding, this is a public user-to-user support forum. We're users helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions.

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