Error msg: Cannot display folder. The message store has reached its maximum size. etc

Question

I should have 50GB storage i'm currently using 18GB and yet my outlook wouldn't open any folder. Pls urgently help resolving this.

Answer 1

I have the same message. However, I, too, have plenty of storage, and it won't let me even select or permanently delete anything. I read some forums that could be related to IMAP or a Google account coming into Outlook. Any other solutions to fix this problem?

Answer 2

Dear PCorrie Racz-Shutti,

Hope you are doing well and I am glad to assist you here.

As per your description, it seems the mailbox is getting full but as mentioned it is currently using 18GB, may I know how/where you tell the used storage? Could you please attach a screenshot?

If you are using Microsoft 365 mailbox service, it is better to contact your admin to check your mailbox storage from the admin center to confirm whether it is getting full.

From your side, you can try below quick solutions:

• Create a new Outlook profile and set your mailbox there
• Repair your Outlook

If your admin confirms your mailbox is getting full (over 80%), please clean up some of your emails from the Junk folder, Delete Items, etc.

Thank you for your time, please feel free to get back to us if you have further concerns.

Regards,

Microsoft Community

Answer 3

Hello Corrie Racz-Shutti,

Good day.

Thank for posting in the community.

We've received your query and you can expect to receive response from one of our community moderator accordingly.

At this point, we appreciate your patience and cooperation. Thank you.

Sincerely,

Community moderator