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User cannot access shared calendars

Anonymous
2023-09-12T10:19:15+00:00

Hi Guys,

I have a user as part of my organisation that cannot access shared calendars in outlook.

The strange thing is that we have default sharing enabled as availability only for all users so that we can all see when others are busy should we choose to add their calendar to ours.

I have also gone ahead and added specific rights for this user in PowerShell, again as availability only and still have had no success.

This user can access certain calendars but not the ones that they need so it has thrown me completely.

Any support or ideas would be much appreciated with this.

Kind Regards

Jacob

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-09-12T12:38:36+00:00

    Dear Jacob,

    Thank you for posting to Microsoft Community.

    Based on your description, I already have a general understanding of your problem. But in order to help you better, could you please confirm the following information to narrow down the issue?

    • May I know if the user can access the shared calendars from OWA (Outlook web app)?
    • If there is no problem with OWA side, it means issue is not with calendar sharing permission, issue is with Outlook desktop App.
    • To check the problem of Outlook desktop App, please kindly provide us the detail about outlook version.
    • Also please try to Open Outlook in safe mode - Microsoft Support, to check whether still have the same issue.
    • If there has the same issue with OWA side, please kinldy provide us some screenshot and your PowerShell cmdlet result to check further.
    • May I know is this user can access this shared calendar before? or this is the first time trying and having issue?

    After we receive response from your side, we will try our best to do more research and testing as soon as possible to better help you. Looking forward to your reply.

    Thanks a lot for your time and understanding! Your patience and cooperation will be highly appreciated!

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  2. Anonymous
    2023-09-12T10:21:15+00:00

    Just to add,

    The user can see the calendar in the address list but when they press that particular calendar, there is no response.

    The address list closes and the calendar does not appear.

    Kind Regards

    Jacob

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