Chat about error message 0x800CCCOE

Question

I am having problems with Outlook and my Comcast.net email. I keep getting error message 0x800CCCOE. and it seems to want me to reenter my login and password. I keep entering this, but nothing works. This has been happening for a week or so.

Answer 1

Hello james Ohl,Good morning!Thank you for publishing in Microsoft Community. We are happy to help you. I'm sorry to hear that you're experiencing issues with Outlook and your Comcast.net email. Error message 0x800CCCOE usually indicates that there is a problem with the connection to the mail server.

1. Check your internet connection to ensure that it is stable and working properly. It's important to know the type of account you're using, because each account has a different process and a different support category.What type of account is affected? is outlook.com account, Hotmail account, or professional/educational account. However, to better understand the problem and provide a solution, we need more details from you, please provide us with the following information. Thank you.

1-Please, can I know the type of account you are trying to set up? Is it IMAP, POP or exchange account? 

2-Repair Outlook
https://support.office.com/en-us/article/repair...

3- Check server requirement from settings
Open Outlook.
Open File > Account Settings.
On the Account Settings window, click on the E-mail Tab. The following window should open.
Select your email account from the list.
A new window called Email account should open. On it find the “More Setting” button and click it.
The following “Internet E-mail Setting” window should open.
Open the Outgoing Server tab.
On it, check the “My outgoing server (SMTP) required authentication” box.
Click on OK to apply the changes.

Once the process is complete, restart Outlook and check if error code 0x800ccc0e persists. If it does, try the next solution.

4-Delete duplicate accounts
Another possible solution is to look for duplicate accounts, which may be causing conflicts, and delete them. Duplicate accounts have been known to cause the 0x800ccc0e error. Simply follow these steps:
On the Outlook Menu, select Tools.
Go to Accounts and navigate to the Mail tab.
Select any duplicate mail account that you see.
Click on the Remove button to remove those accounts.
Once the process is complete, restart Outlook and check if error code 0x800ccc0e persists. If it does, try the next solution.

5-Change server port number
Open Outlook.
Open File > Account Settings.
On the Account Settings window, click on the E-mail Tab. The following window should open.
Select your email account from the list.
A new window called Email account should open. On it find the “More Setting” button and click it.
The following “Internet E-mail Setting” window should open.
Open the Advanced tab.
On it, change the Outgoing server (SMTP) port number to 587.
Click on OK to apply the changes.

Once the process is complete, restart Outlook and check if error code 0x800ccc0e persists. If it does, try the next solution.

6. Re-install Outlook
   . Open Control Panel.
   . Go to Programs and Features.
   . Find “Microsoft Office 365” (or any office application that applies) and select it.
   . Click on “Uninstall” at at the top of the Programs and Features window. An uninstallation wizard should pop open. Follow the on-screen instructions.
   . Once the process is complete, re-install Office to add a fresh installation of Outlook.

Once the process is complete, create your account and try sending the email again. We look forward to your reply. This requested information will help us narrow down the scenario and find the right troubleshooting. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.SincerelyEben Ezer Tres | Microsoft Community Moderator