Dear JGTak
Thanks for choosing Microsoft Community.
Based on your description, for this, I need to confirm with you whether you are using Outlook for IOS or outlook for andriod?
For this, please be kindly to check the suggestions in Get in-app help for Outlook for iOS and Android - Microsoft Support.
If this cannot help, could you please be kindly to provide me the screenshot about the page you are seeing.
I will continue to help you based on the information you provide. Your understanding and co-operation are highly appreciated.
Thanks for your precious time. Have a nice day.
Sincerely
Katherine