IMAP errors.

Question

Hello,
I have a problem with people replying to my emails. Whenever I send emails people can see them but whenever they reply i don't see their reply.

The support chat of the third party email sending platform i use told me there was an error with the IMAP settings and this would be the reason.

I've did testing on this site: https://testconnectivity.microsoft.com/result/d68839ae-df11-c6d4-af2e-47c8c637d156 and there the error also popped up.
IMAP seems to be enabled in the admin settings of my account.

I've bought the domain at GoDaddy and use the Outlook web app interface.

Any guidance, insights, or tips to resolve this issue would be immensely appreciated.
Thank you in advance for any assistance you can offer.

Answer 1

Hey Alex,

Thanks for your reply.
I've consulted with GoDaddy support about this issue for a long time and the only thing they gave me was a few guides on how to solve it myself which didn't work.
They then told me it might have something to do with Microsoft Outlook changing to Exchange servers.
Then they said to directly contact Microsoft since they couldn't do anything

Answer 2

Hi, TomKra914

Good day!

Thank you for posting to Microsoft Community. We are happy to assist you.

According to your description, I'm sorry to hear that you're experiencing issues with your emails.

Based on the information you've provided; it seems that there may be an issue with the IMAP settings. After I consulted with our team, since you've mentioned that you bought the domain at GoDaddy. Thus, we recommend you contact GoDaddy's support directly that they can check on the backend for you and provide you a more professional suggestion.

Thanks for your precious time and your understanding would be highly appreciated.

Have a nice day and hope you all the best!

Sincerely,

Alex | Microsoft Community Moderator.

Answer 3

Hello TomKra914,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist.

We are looking into your situation and we need sometime to do further research on this. Will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Microsoft Community