Emails are bouncing back

Question

Hi,

I am receiving emails but am unable to send any. When I respond or send a new email, they keep bouncing back. I would be very grateful if you can help me fix this issue as soon as possible.

The account that is having an issue is: *email address removed for privacy*

Thank you in advance!

Best,

Joshua Levene

Answer 1

Hello Joshua,

Glad to hear that!

Just in case the earlier response helped to clarify on this issue, if you don't mind, you can as well submit your vote below the reply so that it is pinned at the top and other community users can easily find this thread. You will have helped many of them in case they have a similar query.

Thanks in advance and have a great day.

Best Regards,

Ashraf.

Answer 2

Hello Joshua,

My apologies for the delayed response.

Please let me know of the following to better assist. Thanks in advance.

1. What is the type of account you are using? Is it an M365 Exchange, IMAP or POP?
2. Please share with me the NDR or bounce back error message that you are getting when trying to send.

In the meantime, if you are using an M365 Exchange account, please try logging into outlook on the web https://outlook.office.com/ and check whether you can send emails. This will narrow down if the issue is account or app specific.

Looking forward to your response.

Best Regards,

Ashraf.

Answer 3

Hi Ashraf,

Please do get back to me on this matter as a matter of urgency. I cannot send emails from email address removed for privacy*. They are all bouncing back.

Kind regards,

Joshua Levene

Answer 4

Thank you Ashraf. This matter is urgent, so your prompt response would be much appreciated.

Answer 5

Hello Joshua,

Good day. Thank for posting in the community.

We've received your query, and you can expect to receive response from one of our community moderators accordingly.

At this point, we appreciate your patience and cooperation. Thank you.

Sincerely,

Community moderator