No Network Connection issues

Question

When I attempt to add a Microsoft based email account (Live.Com or Outlook..Com) to Outlook I am told that I lack a network connection.. However when I attempted to add an Xfinity based account (Comcast.Net) Outlook completes the registration process and I am able to send and receive emails. The same problem exists with Office 365. I would greatly appreciate any assistance

Answer 1

I have attempted all your suggestions several times. I continue to the the message only when dealing with a Microsoft based account.

Answer 2

Hello

I am Prakash and happy to help you with your question, I'm a Microsoft consumer like you.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees or support from Microsoft.

I am sorry to know you are facing this issue , I will try my best to help you to resolve this issue.

1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
2. Reboot your Device.
3. Please try to connect your Device with any other Network or Internet or may be with other Phone's Hotspot then try to add your Microsoft account and see if it is working.

In case of additional questions, reach out back to us, and we will be happy to help and try our best to resolve your issue.

Best Regards, Prakash

Answer 3

On the PC;

Control Panel (view by large icons) > Mail Applet (outlook) > in the resulting window > Email Accounts > Email Tab, > New > Add the mail account, only email adress & password required to verify