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Auto deleting

Anonymous
2024-01-23T23:23:11+00:00

Outlook has been automatically deleting random emails from my inbox. I recently changed an email to a streaming service, which sent me a verification email. As soon as I receive it, within seconds it will completely remove the emails like I never received it. It happens on all the platforms I have Outlook on.

Outlook | Windows | Classic Outlook for Windows | For business

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Anonymous
2024-01-24T03:48:19+00:00

Hi, I'm Diane and I'm happy to help you today.

Did you look for it in the junk email folder?

Can you find it using search?

Are you using your account on a Samsung phone? They have a junk mail filter that causes behavior like this.

Are you using classic Outlook desktop software that is installed with Office desktop software ? Do you have the junk mail filter set one of the filter options and "Permanently delete suspected junk email instead of moving it to the Junk Email folder"?

https://learn-attachment.microsoft.com/api/attachments/dae62d89-8a74-47b7-a2f6-41695e3cceec?platform=QnA

Let me know how it goes, I'm here to help you further if needed.

-- Diane

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