Cannot paste graphs from excel into outlook email since switching to new outlook

Question

I have recently switched to the new outlook and now i am unable to copy and paste graphs from excel as images into my email. I report the OEE daily through graphs and send this out via email, before switching to the new outlook the images pasted fine however now they appear as blank images with a preview error message.

Answer 1

I am also experiencing this issue. I sent an email with multiple charts and graphs copied over as images, and they didn't show up to some people and others only received partials. Have there been any updates on the issue?

Answer 2

Greetings Stephen,

I hope you are doing well!

My sincerest apologies for the inconvenience this might be causing you. If you are facing same behavior in Outlook on Web (https://outlook.office.com) Kindly note that there is an incident with ID EX723521 which might be related to this behavior.

Title: Some users are unable to paste images into the body of emails in Outlook on the web

User impact: Users are unable to paste images into the body of emails in Outlook on the web.

Current status: We're attempting to reproduce the issue in our internal environments for analysis and are reaching out to affected users to gather additional information, including network traces, error and exception logs which will be used to refine our understanding of the impact scenario, in order to determine our next troubleshooting steps. As a workaround kindly try to use Ctrl+V

Scope of impact: Your organization is affected by this event, and some users attempting to paste images into the main body of emails are impacted.

For affected customers to easily identify the information here, you may subscribe to this thread or refer to SHD for updated information. I will also post back here once the issue is resolved on SHD. Thank you so much for your precious time. Stay safe and healthy. Have a nice day!

Best regards,

Inema |Community Moderator

Answer 3

My colleague goes into MS Excel, right click on "copy" on a graph then in Outlook (New) and sends a test email to his own email address. This happens in Outlook Web and NOT Outlook desktop.

An email is then received and no image is displayed of the copied graph. It is just a blank email with nothing displayed. When I go to the email to the left of the main body under "Focused", underneath the subject "Test", it says "No Preview is available".

Answer 4

Dear Stephen,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist!

Based on your description regarding "Cannot paste graphs from excel into outlook email since switching to new outlook". To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us in providing the following information.

• May I double confirm that you get same behavior when you try to use Ctrl+v shortcut? How About when you try to use Insert-->Pictures
• May I please confirm that you get same situation in both new outlook for Desktop and Outlook on Web (https://outlook.office.com)?
• Since you mentioned that you are using New Outlook, May I double confirm that you get same behavior when you try to use Classic Outlook? Toggling out of the new Outlook for Windows preview - Microsoft Support
• May I know when this issue started to occur?
• Would you mind providing the screenshot which shows the classic outlook version you are using? to check this kindly go to File-->Office Account

We are looking forward to your response! This requested information will help us to narrow down the scenario and find the right troubleshooting. Thanks for your precious time. Have a nice day!

Best regards,

Inema |Community Moderator