Reach a live agent from MS

Question

I am wondering how I may reach a live agent from the MS for receiving technical supports, what are the hours of operations regarding contact ?

Thank you!

Answer 1

Great appreciation to you for your replying. To provide more details regarding my issue. I had a Windows update yesterday and today after I turn on my computer, something was shown and you may see it in the attached screen shot. Despite I did as what the instructions mentioned, the same issue still exists. Moreover, Changing PIN as well as restarting can not help.

Answer 2

You welcome

Best Regards Fuad

Answer 3

Thank you.

Answer 4

Hello again,

Thank you for the reply and the image. I am sorry to inform you that, you have posted this issue on the wrong side of the forum.

In your details, you selected that the issue was with Outlook Mobile, but this issue concerns Windows.

Click and repost this issue with the image here: https://answers.microsoft.com/en-US/windows

The above is the Windows forum, and the experts there can assist you on how to bypass this.

I am sorry once more, but since this issue has nothing to do with Outlook, and it is outside my scope.

Best Regards Fuad

Answer 5

Hello,

Thank you for coming to the forum. My name is Fuad.

This is a user forum, and I am a user like you, this is not Microsoft directly.

I am sorry about the inconvenience of reaching support, but you should be able to reach them now.

I need to also inform you that, we can offer assistance here, all you need to do is to share the issue, and we can let you know how best to approach it, or the possibility of resolution.

But since you have asked to chat with live support, please follow the below steps exactly as written.

You will need to have a functioning Microsoft Account at account.microsoft.com to reach support or use one from anyone close to you

Sign in to your Microsoft account on your browser ( account.microsoft.com ) and click the link below for support https://support.microsoft.com/contactus

Click Microsoft 365 Click on Get Home Support In the box shown type "Outlook.com issues" and select it from the options Now scroll down and click Contact Support (near the bottom a little to the left of the center) In the next screen it will ask for more details (fill in as appropriate) In products and services: select Microsoft 365 and office in the category select: Outlook Click confirm Click Chat with a support agent in your browser

Please note: if support are unable to assist you, then I do not have any other troubleshooting solution I can offer, if the issue regards something not possible.

Best Regards Fuad