Using Coversation View with an Outlook Message Template

Question

I created a message template in Outlook for my team to send out daily. The responses that I have received from this template are grouped into one giant conversation in Outlook, rather than individual conversations based on separate people sending the email.

Even when someone replies to a message sent with the template, it is not grouped with the original message, it is bundled in with all other emails that were sent with the template.

Is there a way to either change my template or my conversation settings to prevent this? I want to be able to see each email as a separate conversation but have a template that will allow ease of use for my team.

Answer 1

Hi Diane.

Yes, subject was added into the template, showing the same on each message.

There is no way for the messages to separate into conversations as they would without the use of a template? If the subject line is the only identifier that separates conversations, if so, is there a way to auto-fill with a date/time so that every email is unique?

Or would I expect that we would need to make sure to use a unique subject that doesn't match every time we send the email.

-Evan

Answer 2

Hi, I'm Diane and I'm happy to help you today.

The subject is the same for all messages? Using different subjects *should* result in separate conversations. Otherwise, you'll need to turn conversations off when you review the messages - or move them to a separate folder and turn group by conversation off on that folder.

If you have any questions, please don't hesitate to ask.

-- Diane

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