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Folder placed as a sub-folder under 'Junk Email' - Emails missing but folder remains.

Anonymous
2024-02-09T21:43:00+00:00

Somehow a very important folder was placed as a sub-folder under 'Junk Email'. I'm unsure when exactly this happened however I only noticed this earlier today when I went to look for some information in an email.

I attempted on numerous occasions to get some help with this via the 'Live Chat Widget' but either received little help or no advisor was there to help at all.

I had been told to download the Email Recovery add-in but it doesn't seem to be working and I'm not exactly sure how to use it as the advisor cut off the chat before I could get through all the steps. When looking up the reviews for the add-in, I saw someone had explained an almost similar scenario to mine and had raved about getting their emails back so I am hopeful that I can get mine back too.

It would be greatly appreciated if I could get some help as I need to recover these emails ASAP.

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  1. Anonymous
    2024-02-10T09:54:09+00:00

    Hi, unfortunately not. The emails seem to have been 'permanently deleted' from the Junk folder.

    I'm trying to figure out how to use the 'Email Recovery' add-in to try and retrieve them but not having any luck with getting it to work currently.

    I'm using web browser and also the the app.

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  2. Anonymous
    2024-02-10T09:07:48+00:00

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