Error code 505

Question

I have received an email once today and once yesterday stating.

Dear user, This is an automated message from Microsoft server informing you that there has been a persistent error (code:505) sent from this email address, which has put your address in the queue for closure. Use below to restore your email and confirm it immediately.Restore Now

Note: Your email address will be closed in 24 hours if this is not fixed. ©2024 Microsoft All Rights Reserved

I have no idea what this, why it has been sent or how to resolve or if it is legite.

Can you help!

Answer 1

Hi

I am an Independent Advisor, trying to help other users in the Community with my experience in Microsoft products. Please note that I am a user like you and don't work directly for Microsoft.

I am sorry to hear that you are experiencing this issue and I hope the following suggestion will work in your case.

The email you received is defintely spam/malicious and not from Microsoft. DO NOT CLICK ON THE DOCS.GOOGLE.COM link!

First, change your password:

https://account.live.com/ResetPassword.aspx

Then:

Please head over here and log in with your outlook.com account: https://account.microsoft.com/security?lang=en-GB&refd=account.microsoft.com

Select View My Activity.

Should you not recognize any of the recent activities on your account, click the Secure your account option.

Please let me know if that helped.

Regards

Casper