Comcast account continually getting compromised in outlook. Any ideas?

Question

I have multiple accounts run through outlook and my comcast email account seems to be compromised every couple of weeks. I though it was comcast that was the issue, but on my most recent recovery (I have 2 factor enabled) I found it odd that I got multiple failed email errors during the process. It seems that whoever hijacked my account, assuming through outlook because I don't have the issues through other apps or directly though the comcast email page, is trying to send themselves emails when I do recover the email but the email address was invalid, so I got the error message back.

I have no idea what is happening under the hood within outlook when the recovery happens, nor can I confirm that it's outlook or comcast, but the account constantly gets compromised, but I am fairly confident it's not comcast because of the 2FA. I currently have no way to ensure the account, and my only recourse is to reset the password every couple of weeks to passwords that are increasingly more complex and drastically different only to have the same compromised result.

Is there something I can do/run to check the outlook side of the account connection, or is this email just doomed forever?

Answer 1

Dear Al Shane

Welcome to Microsoft Community.

I know you're having trouble with Comcast account security,and I understand your confusion!

Can you confirm whether the account you are experiencing is registered as a Microsoft account?

We are unable to confirm the status of your account, but in the case you have told us,it is possible that your account has been compromised by logging in to a dangerous website or by a virus on the device itself,so you can check if there is a problem with your account by clicking on the link:How to recover a hacked or compromised Microsoft account - Microsoft Support

We look forwared to hearing back from you.

Best Regards, 

Chris.S-MSFT | Microsoft Community Support Specialist