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Microsoft refuses to send recovery code to gmail and randomly sends unsolicited codes

Anonymous
2023-12-25T23:39:54+00:00

There is clearly something wrong with the account recovery system and no one seems to care.

Hundreds of reports similar to this one can be found on this site, the problem is simple: you forget your hotmail password, you decide to recover it as you always did by sending a code to your gmail, the code doesn't arrive, weeks later you receive a barrage of seemingly unsolicited codes at different times that make it look like someone is trying to break into your account.

Yes, we are in 2024 and I know how to check the spam folder. Yes, I know how to type my gmail correctly. Yes, I already filled out the big boring account recovery form. How about leaving this aside and passing the problem on to someone who can solve it? or do we have to send a personal email to Bill Gates?

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Anonymous
2023-12-26T15:58:22+00:00

Hello,

I truly understand what you've gone through on this to recover your Microsoft Account. As you have mentioned, the verification code arrives late to your security information which the alternate email. Also, you have already performed all of the basic troubleshooting steps trying to fix this concern. What high suggest is get in touch with our Accounts and billing team which they have an advanced tools and resources, but to set your expectations that it may not be a 100% as it will depend on the scenario. I assure you that they will be more than glad to do their best in assisting you on this issue.

Here's how to get in touch with them:

Here's how to get in touch with out Office technical support team:

  • Go to Contact Us - Microsoft Support and select Microsoft 365, then click on Get Home support.
  • In the search bar, type "Office" and then press Enter on your keyboard.
  • At the bottom, click Contact Support.
  • From the menu, select Microsoft 365 and Office: Manage account security.
  • Click Confirm.
  • Next, click Chat with a Support Agent in your web browser.

I hope I was able to route you to the right support.

Best regards,

Arquel C.

Microsoft Moderator

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