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Outlook File Attachment Issue in Mac

Anonymous
2024-03-03T13:14:40+00:00

I can’t attach files on my Mac. For instance this morning I created a word file. When I went to attach it hitting the paperclip button nothing happens. I try seven times and the file doesn’t attach. I closed outlook and reopened and tried again. Finally I just went to my outlook on iPad and attached file just fine and sent. What’s the matter?

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2024-03-03T18:09:46+00:00

    Dear Stephan,

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist.

    As per your mentioned description about "Outlook File Attachment Issue in Mac" To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us in providing the following information.

    • May I know when this issue started to occur?
    • May I please know whether you are using Microsoft 365 Business subscription email account or Microsoft 365 Family / Personal (such as Outlook.com or hotmail.com) or any other subscription email account?
    • May I know if you are using MacOS Big Sur? If so, kindly make sure that you are running older versions of macOS Big Sur prior to 11.6.8 or higher
    • May I please know if you are using new outlook for Mac or legacy Outlook? If you are using new Outlook kindly switch to legacy to check if it will make any difference. To switch back to legacy outlook kindly click on Help menu and select Revert to Legacy Outlook.
    • May I please confirm that you get same behavior after creating new outlook profile? Manage profiles or identities in Outlook for Mac - Microsoft Support please do not delete old profile to prevent the loss of your data.
    • May I please know the account type are you using? Is it POP, IMAP or Exchange account?
    • Would you mind to kindly provide the screenshot of the outlook version are you using? What version of Outlook do I have? - Microsoft Support

    We look forward to your response. Kindly note that the above requested information is required for further analysis and troubleshooting of your situation. Your patience and cooperation are much appreciated. Have a nice day!

    Best regards,

    Inema |Community Moderator

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