Microsoft account parent lock

Question

When I moved I change my Microsoft account location to the country I live now whenever I log into my account I'm greeted to action needed you have until this time to setup parent profile because it thinks I'm a child and I do not know how to fix it Microsoft please change my account to be an adult profile

Answer 1

Hello Lemuel,

I’m sorry to hear about the issue you’re experiencing with your Microsoft account.

This usually happens when the date of birth on the account is not correct.

1. Kindly log into your account through account.microsoft.com.
2. Click on Your info on the left pane.
3. Click on Edit profile info.
4. Update your date of birth to be more than 18 years and click on Save.

Please let me know if you succeed.

Kind Regards, Rita.