Have all emails available/readable in the offline mode of New outlook for Mac

Question

Hello, I use Outlook locally as an app on my Mac for work. It is connected to my Microsoft365 Business Account. In addition to the normal inbox, I use a separate folder structure in Outlook to store my emails. When I'm online, I can see all emails. However, as soon as I'm offline, many of the emails I filed are gone. In Outlook for Windows you can use the instructions below (see link) for the appropriate settings.

https://support.microsoft.com/de-de/office/offline-arbeiten-in-outlook-f3a1251c-6dd5-4208-aef9-7c8c9522d633

Unfortunately, this feature is not available on Outllok for Mac. How can I make sure I can see all emails offline? Thank you very much and kind regards from Germany, Michael

Answer 1

Dear Bilge, unfortunately I haven't found a satisfactory solution for a Mac.  Not all emails are still being downloaded from the Exchange Server.  In my opinion, this also makes data backup very difficult.  I now have a work around with a Windows notebook. There I can export a PST File. I would like a reasonable solution, but Microsoft support couldn't help me. Sorry

Answer 2

Hell M. Ropertz,

Having the same problem. Did you find a solution?

All the best,

Bilge Pakiş

Answer 3

Dear Kerry Chen,

thank you very much for your reply. I will contact the support within Outlook for Mac and hopefully they will have solution for my problem. Otherwise a workaround would be using Apple Mail, but I prefer Outlook.

Thank you very much and have an nice day yours Michael Ropertz

Answer 4

Dear M. Ropertz - ROPERTZ TrafficConsult

Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!

First of all, we apologize for the inconvenience and inconvenience caused to your work. Based on your description, I have a general understanding of your question, since we specialize in technical support for Microsoft 365 Business Exchange Online, which is not professional for the Outlook for Mac, in order to better help you and no longer waste your more time. I recommend that you ask for help from our dedicated team, where technical engineers specialize in these related issues, and experts will focus on inquiries to further assist you, for details, please kindly refer to: Contact support within Outlook for Mac

By the way, if you are also using OWA(outlook web app), then maybe you can refer to this official document for reference if you need: **** Use offline settings in Outlook on the web - Microsoft Support

Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope all the best!

Sincerely

Kerry Chen | Microsoft Community Moderator