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New outlook missing emails

Anonymous
2024-04-29T08:42:42+00:00

Hello,

I noticed since I started using the new outlook version that emails that contain attachments from external people are not shown in my inbox. But if I open old classic outlook, they are there.

Is this an issue with new Outlook in general or do I need to change my settings?

Thanks,

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-04-29T14:37:25+00:00

    Thanks for your prompt answer.

    There are no downloads pending and the tickbox mentioned is unchecked and it still doesnt work.

    Any other option I can try?

    Thanks,

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  2. Anonymous
    2024-04-29T11:56:08+00:00

    Hello Alba Rodriguez2,

    Thank you for posting in Microsoft Community. I'm happy assisting you with this request.

    Based on your description i understand that you you’re experiencing an issue with attachments not showing up in the new Outlook. Please follow up the following check list:

    1- Makesure that your new oulook is updated to the latest version.

    2- Check Attachment Handling Settings:

    Switch off the new Outlook button (top right corner).

    Go to File > Options > Trust Center > Trust Center Settings > Attachment Handling. Make sure that the option “Turn off Attachment Preview” is unchecked. If it’s checked, uncheck it, click OK, and restart Outlook.

    I hope you doing well, and i will be happy for further feedback.

    Best regards,

    Community Moderator

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