https://olcsupport.office.com/ not working

Question

I have had error 550 5.7.1 for approximately 3 weeks, and I have raised several tickets but they never come to anything, the most they answer me is that they are working on this but I have no more answers, in fact of the last tickets I have not received even the email that is being worked on, I need to send emails to outlook however I have not been able to obtain a solution for this, I don't know if I have to do something else to speed up the process but it has been like this for a long time and I have not been able to find a solution.

ps: at https://sender.office.com/ I get that I am not on the blacklist

Answer 1

Hi,

I'll suggest you contact support by phone, maybe that'll be faster. https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Regards, Sola

Answer 2

thanks anyway, Do you know why they don't answer the form when I submit a ticket, is there something else behind it? https://olcsupport.office.com/ no working

Answer 3

Hi again,

Unfortunately, I do not have any more troubleshooting to offer, there are knowledgeable experts on the platform and I hope someone else will take a look at your issue.

Thanks, Sola

Answer 4

From what I see it is necessary to remove me from the list, but there is no response with the tickets I raise, everything was fine until a few days ago

Is there a way to have a faster response, since it seems that the tickets will not give me one because I have been wanting to be removed from this list for days without success, they only respond that they are working on this but I am still blocked.

Answer 5

Hi Jorge,

Thanks for contacting us and sorry for the inconveniences,

Please see https://learn.microsoft.com/en-us/exchange/troubleshoot/email-delivery/ndr/fix-error-code-550-5-7-1-in-exchange-online

I hope this helps!

Regards, Sola