Blue Screen Problem Help

Question

How can I address or solve Blue Screen Problems

Answer 1

Hello Paul Vaporean,

Thank you for posting this case in Microsoft Community!

Based on your description: How to address or solve Blue Screen Problems? I would like to cooperate with you working on this case. To better understand your case and provide the correct solution to you, please kindly help to collect following information for further investigation:

• Do you mean that your Outlook client causes the blue screen issue?
• Are you using New Outlook for Windowsor Classic Outlook for Windows?
• How does Outlook client cause the blue screen issue?
• Could you please provide your Outlook version? Please kindly provide us your Outlook version with product details by going to New Outlook>Setttings>General>About Outlook or Classic Outlook>File>Office Accountand share that entire page screenshot with hide personal information. What version of Outlook do I have?

For my suggestion, you may try following workaround:

1. Firstly, you may try to Open Outlook in safe mode - Microsoft Support to check if working fine. If running well, you may check to disable related COM add-ins which may cause the issue in Outlook More on starting Outlook in safe mode and disabling add-ins.
2. If you are using Microsoft Office 2016, you may check this similar case reported in Microsoft 365 Community site Random BSOD with Office 2016 official release.
3. You may check this case performing a clean boot in Windows How to perform a clean boot in Windows. Please also check this article to troubleshoot blue screen issue:

Resolving Blue Screen errors in Windows

4. Next you may run SARA Toolto fix this case if possible. About the Microsoft Support and Recovery Assistant

5. Outlook works best when it's up to date. We recommend setting Windows Update to automatically download and install recommended updates. Bug fixes, new features, and performance enhancements are released regularly. To install the latest Windows and Office updates, see Install Office updates.
6. If you are using New Outlook, please try all the steps as shared article Troubleshooting Outlook for Windows issues.
7. If this case still persists, finally, you may try to re-install the latest version of Office 365 application and check if working or not.

Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac - Microsoft Support

Please understand that the initial response may not resolve your case directly, but you can try my workaround and provide more useful information for further assistance, please feel free to let me know, I will keep assisting you.

Your understanding and patience will be appreciated.

Thank you!

Answer 2

A BSOD relates to win, when you post to the win group state what you are doing with what when the BSOD occurs