Outlook search function does not work

Question

I use the outlook program through a web browser - primarily chrome. The search function has stopped working and gives the error message: "Sorry, something went wrong. Please try again later".

I tried clearing the browser history on chrome.

Please advise any other methods for fixing.

Answer 1

Hello Joe,

We have checked for this issue and found below details. Please check.

EX697462, Last updated: 13 December 2023 at 04:37 GMT+8

Start time: 7 December 2023 at 12:00 GMT+8

Title: Some users may be unable to use search in Outlook on the web and Outlook desktop client

User impact: Users may be unable to use search in Outlook on the web and Outlook desktop client.

Final status: We've determined that this issue is a duplicate of another event. Please look for further updates in MO697715.

Here is detail about MO697715. you can also check the same information from Microsoft365 admin center > Health.

Thank you.

Thank you

Ankita Vaidya

Answer 2

Hello Joe,

Thank you for posting in the Microsoft community. We will be happy to help you.

We are investigating your situation, we will update the thread shortly.

I appreciate your patience and understanding and thank you for your time and cooperation.

Thank you

Ankita Vaidya