Can't access email

Question

Dear Outlook Support Team,

I hope this message finds you well. I am reaching out as I have been experiencing issues with accessing my Outlook email account due to the account verification process. Despite having successfully reset my password following the protocol provided, I am still unable to access my account as I am redirected to the verification page each time I attempt to sign in.

Here is a summary of the issue:

1. Initially, upon attempting to sign in, I was taken to a verification page stating: "Help us protect your account. We've detected something unusual about this sign-in. For example, you might be signing in from a new location, device or app."
2. Since my old email is blocked and I do not have access to it, I selected the option “I don't have these anymore,” and proceeded to provide an alternative email address for verification.
3. I successfully went through the verification process and received an email with a reset password link, which I utilized to reset my password.
4. However, post-resetting the password, I am once again redirected to the initial verification page with the same message upon trying to sign in.

I have followed the outlined steps meticulously, but it seems there is a loop in the verification process preventing me from accessing my account. I understand the necessity of these security measures and I am more than willing to provide any additional information required to verify my identity and resolve this issue.

I would greatly appreciate your prompt assistance in resolving this matter as I rely heavily on my email for personal and professional communications. I am looking forward to your support to regain access to my account.

Thank you for your time and consideration. Please feel free to contact me at (your alternative email address) or (your phone number) for any further information or clarification needed.

Warmest regards,
Josip Naletilic

Answer 1

Hello

Kindly please provide better feedback on what you can see now after trying all the listed suggestions so we can help troubleshoot further

Regards Adeyemi

Answer 2

Hello

I’m Adeyemi and I’d be happy to help you with your question.

This is a peer support forum that includes users like yourself, we do not have access to your account and since it appears this needs access to your account, please reach out to Microsoft support directly and do not accept any help to access your account from here.

You can contact Microsoft Support by visiting their support page: https://support.microsoft.com/en-us/contactus.

On this page, you can sign in to get the right help and support for your specific product. They will show you self-help options first, go for additional help to set up a live chat with a Microsoft specialist.

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Regards, Adeyemi