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IMAP connection issues

Anonymous
2024-01-26T08:23:49+00:00

I'm experiencing many failed attempts to check my Outlook mailbox from mobile device in last weeks, getting the error NO AUTHENTICATE failed. I have manually rechecked the server setup in my client and the configuration passed the connection test, but on regular basis majority of mailbox checks return with error.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-01-28T05:26:17+00:00

    Did it work up until midweek? If so, its a bug -

    There is a service issue that is causing the log in issues. Microsoft has this article on the issue - https://support.microsoft.com/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef

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  2. Anonymous
    2024-01-27T15:42:49+00:00

    Thank you

    I'm using 2FA as Google auth, The settings are still same

    server address is outlook.office365.com:993

    Connection protocol TLS

    Login <my email>

    Password is generated application password from account administration.

    I'm afraid my mobile app doesn't offer Outlook and Exchange.

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  3. Anonymous
    2024-01-26T12:54:47+00:00

    Hi, I'm Diane and I'm happy to help you today.

    Do you use 2-step verification on your outlook.com?

    What are you server names and port numbers?

    For what it's worth, you should have the account added to the mobile apps as Outlook.com or Exchange accounts, not IMAP.

    Let me know how it goes, I'm here to help you further if needed.

    -- Diane

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