Folders don't load

Question

I am using Outlook on the web with Edge and sometimes have to Load More Folders to display all of my folders. I am not at the 10K limit of folders and this seems to happen randomly. What is the fix?

Answer 1

HI Bill Salokar,

Good day!

Thank you for posting to the Microsoft Community. We are glad to assist.

I apologize for the issue you are experiencing. Please be assured that I will do my best to provide a satisfactory response and assist you with resolving the problem.

Based on your post regarding with "I am using Outlook on the web with Edge and sometimes have to Load More Folders to display all of my folders".

Please help us in isolating the issue by considering the following information:

1. Have you tried clearing the browser caches and cookies? If not, kindly check with it.
2. Have you tried changing the browser or opening the browser in InPrivate mode to see if it works? if you haven't tried with this way, kindly check to see if it makes any
   difference.
3. Do you get the same error if you switch the network?
4. Ensure that your sync settings are set up correctly. You can do this by going to the Outlook desktop app and clicking on File > Account Settings > Account Settings > Change > More Settings > Advanced. Ensure that the "Use Cached Exchange Mode" option is selected.

We look forward to hearing from you; Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. Thank you for your cooperation.

Sincerely,

Community Moderator

Answer 2

Hello,

Good day.

Thank you for posting in the community.

We've received your query and you can expect to receive a response from one of our community moderators accordingly.

At this point, we appreciate your patience and cooperation. Thank you.

Sincerely,

Community moderator