How to remove shared mailbox from outlook as error is coming

Question

Hi Team,

I would like to know how to remove shared mailbox from outlook as error is coming -

The group of folders is associated with an email account. To remove the account click the file tab, and on the info tab, click Account settings. Select the email account and then click Remove.

Where as no email found under this option as well as not in showing profile option from Control panel mail option.

Thanks & Regards,

Debalina Das

Answer 1

Hello Debalina Das98,

Good day!

Thank you for posting to Microsoft Community, we are glad to assist.

According to your description of Classic Outlook for Windows / For business,

remove the shared mailbox from Outlook.

Regarding your issue, if it was added manually, you should follow these steps to remove the shared mailbox.

Open Outlook > go to File > Account Settings > select your account > go to More settings > select Advanced tab > under Mailboxes, check if the shared email account is visible there, if yes, select the Remove option to remove it.

If a shared mailbox account is not visible in the Advance tab, it should be added in your Outlook with an automapping feature.

When we have full access permission on a shared email account and if automapping is enabled, then it will automatically add to the user’s Outlook.

In such a situation, to remove a shared email account, you need to disable permission first and re-assign permission with disable automapping. For this, you need to contact your Microsoft 365 admin. For details, please check Remove Automapping for a shared mailbox - Outlook | Microsoft Docs.

Best Regards,

Community Moderator

Answer 2

I have the same problem and the problem with this solution is the share email account shows up in the main portal window but is not included in the list of accounts under the Account Settings options.

Answer 3

Hello,

Good day!

Thank you for posting to the Microsoft Community. We are glad to assist.

We are looking into your situation, and we will update the thread accordingly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Microsoft Community Moderator.

Answer 4

Hi Team,

Actually I am from Support Team and I have user with me in remote session. I am not able to find any solution online, so now how to resolve this issue as user is waiting for the resolution.

Thanks & Regards,

Debalina Das

Answer 5

Debalina Das98

We haven't heard back from you, if you've received my latest reply and need further help, please do not hesitate to contact me.

Further, if you think, I provided the required information for your query, also welcome to vote on this reply. With your vote, other users who are searching for the same information can easily find this thread check the short key availability option, and submit feedback for others.

At this point, your kind cooperation will be highly appreciated.

Best Regards,

Community Moderator