Urgent Help

Question

Hello,

I can't receive any email from senders and sender receives the following error message from the exchange server.

Could you please check and advise the reason? What should I do in this case?

Diagnostic information for administrators:

Generating server: VI1P193MB0494.EURP193.PROD.OUTLOOK.COM

o**************@hotmail.com

Remote server returned '532 5.3.2 STOREDRV.Deliver; Missing or bad mailbox Database property'

Original message headers:

Received: from BY3PR03CA0023.namprd03.prod.outlook.com (2603:10b6:a03:39a::28)

by VI1P193MB0494.EURP193.PROD.OUTLOOK.COM (2603:10a6:800:157::8) with

Microsoft SMTP Server (version=TLS1_2,

cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7409.47; Wed, 10 Apr

2024 07:20:37 +0000

Received: from CO1PEPF000044F2.namprd05.prod.outlook.com

(2603:10b6:a03:39a:cafe::b) by BY3PR03CA0023.outlook.office365.com

(2603:10b6:a03:39a::28) with Microsoft SMTP Server (version=TLS1_2,

cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7472.19 via Frontend

Transport; Wed, 10 Apr 2024 07:20:35 +0000

Authentication-Results: spf=pass (sender IP is 209.85.208.172)

smtp.mailfrom=altmar.io; dkim=pass (signature was verified)

header.d=altmar.io;dmarc=bestguesspass action=none

header.from=altmar.io;compauth=pass reason=109

Received-SPF: Pass (protection.outlook.com: domain of altmar.io designates

209.85.208.172 as permitted sender) receiver=protection.outlook.com;

client-ip=209.85.208.172; helo=mail-lj1-f172.google.com; pr=C

Received: from mail-lj1-f172.google.com (209.85.208.172) by

CO1PEPF000044F2.mail.protection.outlook.com (10.167.241.72) with Microsoft

SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.7452.22

via Frontend Transport; Wed, 10 Apr 2024 07:20:35 +0000

X-IncomingTopHeaderMarker: OriginalChecksum:9C4B9CDD26A89D28DAC0A218E9ADF0140D4AAF4AAFC50D1CDE21C3D9339DCDA

9;UpperCasedChecksum:1F1A6E0A8C65DA7FBF5FDFB5E68C27132C55A17296824275B64EC390EFBB5BD6;SizeAsReceived:3337;C

Answer 1

Hi

I am an Independent Advisor, trying to help other users in the Community with my experience in Microsoft products. Please note that I am a user like you and don't work directly for Microsoft.

I am sorry to hear that you are experiencing this issue.

Please be aware that there is an ongoing investigation into your issue, and Microsoft Support should have a resolution soon.

Please let me know if that helped.

Regards

Casper