How do I get in touch with MS about my learn account?

Question

In a feeble attempt to merge two profiles, I've lost access to the one I want (has my learning history).

The old one isn't gone but I can no longer log in, and stepping through the online reset has resulted in an email saying we can't verify you.

Halp! How do I get in touch with a human who can fix my woes?

Answer 1

Hi @Chrissy Clements ,

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Support: https://trainingsupport.microsoft.com/
Microsoft Learn: https://techcommunity.microsoft.com/t5/microsoft-learn/ct-p/MicrosoftLearn
Microsoft Certification: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams

Pearson VUE: https://home.pearsonvue.com/microsoft/
Pearson VUE Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE Chat: https://home.pearsonvue.com/microsoft/contact

Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 2

Thanks, Andreas. I have posted in the Learn Community.