How do I get in touch with MS about my learn account?

Chrissy Clements 21 Reputation points
2021-07-06T06:45:54.37+00:00

In a feeble attempt to merge two profiles, I've lost access to the one I want (has my learning history).

The old one isn't gone but I can no longer log in, and stepping through the online reset has resulted in an email saying we can't verify you.

Halp! How do I get in touch with a human who can fix my woes?

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Accepted answer
  1. Andreas Baumgarten 98,531 Reputation points MVP
    2021-07-06T06:49:29.947+00:00

    Hi @Chrissy Clements ,

    Microsoft Certification / Exams is currently not supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Support: https://trainingsupport.microsoft.com/
    Microsoft Learn: https://techcommunity.microsoft.com/t5/microsoft-learn/ct-p/MicrosoftLearn
    Microsoft Certification: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams

    Pearson VUE: https://home.pearsonvue.com/microsoft/
    Pearson VUE Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
    Pearson VUE Chat: https://home.pearsonvue.com/microsoft/contact

    Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

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  1. Chrissy Clements 21 Reputation points
    2021-07-06T22:46:17.627+00:00

    Thanks, Andreas. I have posted in the Learn Community.

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