How do I get in touch with MS about my learn account?

Chrissy Clements 21 Reputation points

In a feeble attempt to merge two profiles, I've lost access to the one I want (has my learning history).

The old one isn't gone but I can no longer log in, and stepping through the online reset has resulted in an email saying we can't verify you.

Halp! How do I get in touch with a human who can fix my woes?

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  1. Andreas Baumgarten 98,531 Reputation points MVP

    Hi @Chrissy Clements ,

    Microsoft Certification / Exams is currently not supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Support:
    Microsoft Learn:
    Microsoft Certification:

    Pearson VUE:
    Pearson VUE Customer Service:
    Pearson VUE Chat:

    Transcript - Missing Exams or Certificates:

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Andreas Baumgarten

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  1. Chrissy Clements 21 Reputation points

    Thanks, Andreas. I have posted in the Learn Community.

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