Amazon e-mails blocked

Question

I need to reset my amazon password. When Amazon sends me an OTP to my hotmail address it does not arrive. The Amazon help desk explained that the mails are being sent, but likely blocked from reaching my account. How can I get to read them and resent my Amazon password?

Answer 1

Hello Dean ,

My name is Jackson and thank you for your question.

My sincere apologies for the problem with your emails, I am a user myself and do not work for Microsoft so I understand how frustrating this can be.

If you experience issues receiving emails from a particular email or domain, we can try the troubleshooting steps below;

1. Add senders to the safe senders list: open Outlook, > go to settings > select See all Outlook settings > spam email > safe senders and domains > Add sender email https://support.microsoft.com/office/470d4ee6-e3b6-402b-8cd9-a6f00eda7339
2. Check rules that may be active and direct emails to spam https://support.microsoft.com/office/4b094371-a5d7-49bd-8b1b-4e4896a7cc5d
3. Check the blocked senders list to ensure senders were not added by accident; Go to Settings > See all Outlook settings > Mail > Junk Email > Blocked senders.
4. Sometimes emails may be forwarded to the "Other" tab in the focused inbox. Be sure to check both tabs.
5. Check your filter settings: Emails may have been filtered incorrectly. Make sure it is not hidden by filters
6. Reach out to the sender to be sure the restriction is not from the other side.

I will guide you to speak with a Microsoft account technical advisor that has tools to check your account;

https://support.microsoft.com/home/contact

1. Click on the link and in the search you could put in Outlook issues
2. Scroll down and you should see the option contact support or sign in to contact support
3. you can sign in with any email
4. for product select microsoft 365 and office and category select Outlook
5. you should see the option Chat with a support agent in your web browser

Yours sincerely,

Jackson E.