button grey out

Question

My client has a strange problem. Due to work needs, Outlook is shared by many people. Now he wants to open the prompt login credentials option in Outlook. Found that the option is gray and cannot be used. May I ask how to use this option? Is it related to account or version information? In addition, I found that my Outlook is also the same. However, this option can be opened on the computer provided by the company

Answer 1

Dear Office_663

Thanks for choosing Microsoft Community.

Based on your description, I know the scenario you met. For this, please be kindly to try the suggestions bellowing and check if these can make any difference.

1. Repair Office Application: Repair your office application: You can refer to  Repair an Office application (microsoft.com) and then check the result.
2. Create a new profile according to Create an Outlook profile - Microsoft Support.
3. Use SaRa Tool to fix your outlook issue: You can get more detailed information from About the Microsoft Support and Recovery Assistant.
4. Un-install outlook and re-install it.

Hope the suggestions above can help you. If the issue persists, please be kindly to provide me the screenshot about your Outlook version. I will continue to help you based on the information you provide. Your understanding is highly appreciated.

I would really appreciate your kind cooperation.

Thanks for your precious time. Have a nice day.

Best Regards,

Katherine

Answer 2

Dear

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Community Moderator