Emails to @gmail.com bounce back, complaining about missing PTR records?

Question

I get the following bounceback to my emails:

550: 5.7.25 [98.137.69.83] The IP address sending this message does not have a 5.7.25 PTR record setup, or the corresponding forward DNS entry does not 5.7.25 point to the sending IP. As a policy, Gmail does not accept messages 5.7.25 from IPs with missing PTR records. For more information, go to 5.7.25 https://support.google.com/mail/answer/81126#ip-practices 5.7.25 To learn more about Gmail's sender policy, go to 5.7.25 https://support.google.com/mail/answer/81126. w6-20020a05620a094600b00787aae4d19esi852834qkw.781 - gsmtp

Answer 1

Hi ReynaldoB,

**I am aslo faicng the saame issue with my buissness account, whenever I am trying to send mail for @gmail.com form @**vijayac.com which is my buissness domain.

I got an error message

[2a01:111:f403:2020::731] The IP address sending this message does not have a PTR record setup, or the corresponding forward DNS entry does not match the sending IP. As a policy, Gmail does not accept messages from IPs with missing PTR record

Please assist me regarding this

Thanks

Answer 2

Hello,

I have the same problem.

The domain i'm sending the e-mails from is @retros-gallery.com.

It's a work account.

The problem started about 2 weeks ago.

I'm checking the e-mail with the outlook e-mail app on desktop.

Awaiting your reply.

Thanks,

Alice

Answer 3

Hello JimPtak,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding. 

Sincerely

ReynaldoB

Microsoft Community Forum Moderator

Answer 4

Hi JimPtak

Thank you for posting on the Microsoft Community forum.

I understand that you're experiencing issues with sending emails to @gmail.com addresses. The error message you received indicates that the IP address sending the message does not have a PTR record set up, or the corresponding forward DNS entry does not point to the sending IP. This means that Gmail is not accepting messages from IPs with missing PTR records.

To better understand the probem, I'd like to ask a few questions;

• Can you tell which specific email address you're using to send emails to Gmail? Just provide us the domain if it's @outlook.com, @hotmail.com or something else.
• Is this a personal account or work/school account?
• When did the problem started?
• How do you access your email when sending/receiving emails? Is it through the Outlook mail app or on the Outlook.com web or something else?

I look forward to your reply.

Sincerely,

---

ReynaldoB

Microsoft Community Forum Moderator