I HAVE NO ACCESS TO THE AUTHINTICATOR CODE

Question

hi I have a college account and i was turn on 2 factor authenticator and i was use the authenticator app and now i dont have access to the code on the app bucaus i lose my phone and my laptop was rest and now when i try to sine in asks me to enter the code that i dont have access to it and there is no other options i have access to the phone number that linked to the account this the tow screenshots that appears to me

Answer 1

Hello Eslam mohsen Abdalaah,

Good morning!Thank you for posting to the Microsoft Community. We are happy to help you. According to the description you shared, we understand that you can't log into your college student account because your account was registered with a number you no longer have. Correct me if I'm wrong, please. Regarding your query about you lost your phone number that is linked to my college student account, so you can't log into the college student account because it asks for the code from the phone, but I don't have that number anymore. Base on the screenshot i can see that your college account has been link to only one authentication method.

As you said that with the lost number the login option always gives 3 options to choose from, the option can be:

1-"Approve a request in my Microsoft Authenticator app" or

2-"Use a verification code from my mobile app."

3-Text xxxxxphonenumber

Since you have lost your number, you cannot use the only option you have.

Please try signing in to the Microsoft 365 (office.com) portal.

1. Select your avatar in the upper-right corner and select View Account.
2. Under Security info , select Update info.

Or, depending on how you use multi-factor authentication, there are a few places where you can change your settings, such as your phone number.

1. Log in to https://myapps.microsoft.com
2. At the top, select profile.
3. Select Additional security check.
4. This will take you to the page that will allow you to change your settings.

In the case, you can't perform one of the steps above that means your organization doesn't allow users to change their authentication information on their own, so you need to contact your administrator or IT department to update the authentication method for the affected account. Reference: Manage authentication methods for Azure AD Multi-Factor Authentication - Microsoft Sign In | Microsoft Learn. Your organization has configured this process for your organization's security. Please feel free to let us know if there are any questions or if we have misled you. We will continue to assist you based on the information you provide. We sincerely thank you for your

patience and cooperation.  

SincerelyEben Ezer Tres | Microsoft Community Moderator

Answer 2

no the problem that I don't have access to the code on authenticator app but i have access to the phone number and another email and both they linked to the account but they just ask me for the authenticator code only and there's no other option as i post on the previews photo but the authenticator option i am the one who turned on not my organization

Answer 3

Hello Eslam mohsen Abdalaah,

As i said base on the picture i can see that your college account has been link to only one authentication method. Since you don't access to the code on authenticator app and you don't have access to another verification method

A -Please are you trying to access your account in the same mobile with your authentication app. I mean you are trying to sign into your account in your outlook mobile, or teams and you can't access the authenticator app to get the authenticator code. If Yes In that case, you can't if you have the only one option, so you need to follow the steps i provide in the first suggestion to add another verification method as phone number verification.

B -When you said you don't have access to "TO THE AUTHINTICATOR CODE" do you mean, when you try to access your account in another device, your authenticator app on your mobile doesn't provide any code, am i correct?

If yes , follow the step i provide.

you can try the following steps:

1. Check if the Microsoft Authenticator app is up to date. You can update the app from the app store on your mobile device.
2. In your iOS/Android device settings please make sure that battery optimization is turned off for Microsoft Authenticator App and it is allowed to run in background.
3. Ensure that your mobile device is connected to the internet and has a stable network connection. The Microsoft Authenticator app requires an internet connection to send verification codes.
4. Check if the app has the necessary permissions to send notifications. On your mobile device, go to Settings > Apps > Microsoft Authenticator > Permissions, and ensure that the app has permission to send notifications.
5. Restart your mobile device. Sometimes your device just needs a refresh. When you restart your device, all background processes and services are ended. The restart also shuts down the core components of your device. Any service or component is refreshed when you restart your device.
6. If nothing above work  you need to contact your Microsoft 365 admin to help you disable Multi-factor authentication for your account. Then re-enable Multi-factor authentication for your account.  You may need to reinstall the Authenticator app and then set up the Microsoft Authenticator app again.For your reference: How do I find my Microsoft 365 admin?

Note: It's important to know the type of account you're using, because each account has a different process and a different support category.   What type of account is affected? is outlook.com account, Hotmail account, or professional/educational account example: ******@shooldomain.com

Please feel free to let us know if there are any questions or if we got you wrong. We will continue to assist you based on the information you provide. We sincerely appreciate your patience and cooperation. 

Sincerely   Eben Ezer Tres | Microsoft Community Moderator

Answer 4

I was having a google authenticator app on my mobile phone and the app I was set the code on google app and it was fine and then I uninstalled the google authenticator app from my phone and install it again and what I found that there's no any code on the app it looks like he didn't sync anything and I was thinking that all things are saved but I couldn't have the code from the app and meanwhile the account asks me to enter the code how can the account asks me to enter it if I couldn't get it and this account its a outlook account and also there's no code on Microsoft authenticator

Answer 5

Hello Eslam mohsen Abdalaah,

Thanks for your update.

Since you are using outlook.com account, we are going to move your issue to our dedicated team, they may find some workaround for you.

Please feel free to let us know if there are any questions or if we got you wrong. We will continue to assist you based on the information you provide. We sincerely appreciate your patience and cooperation. 

Sincerely   Eben Ezer Tres | Microsoft Community Moderator