Wrong dates shown after moving / copying emails

Question

Occasionally when moving / copying emails to say a shared mailbox, the date shown in the mailbox list and also in the area above the email will change to the move / copy date (see screen shot below). 

Recently we had to restore emails from a backup (Synology Active Backup for o365) and many of these emails show the restore date instead of their actual receive or send date, even though the date in the mail headers is correct.

Is it possible to somehow recalculate these dates from the email headers?

Is it possible to prevent this from happening?

Thanks for your help

Phil 

Yellow highlights are correct dates, blue highlights the wrong dates. These emails are from a restored batch ca 2011 to 2019. There should be no emails from 2023 in this list). 

Answer 1

Dear pkpowell

Good day! Thank you for posting to Microsoft Community. We are happy to help you!

First of all, we apologize for the trouble and inconvenience caused to your work! Based on your description, I carefully read your question and tried to do some research and testing, regarding you question, I have to tell you: very sorry there really is no way to recalculate dates from email headers. The dates that appear in the mailbox list and above the email message are based on the date the email message was moved or copied, not the original date of the email. Imean seemly there's no way to prevent this from happening when moving or copying email to a shared mailbox.

We're sorry that your idea still hasn't materialized so far. Regarding functions that cannot be implemented, We understand your feelings, but unfortunately, our forum does not have permission to help you change, because the default feature changes of the product are decided by the development team and the design team of the product. And about your suggestions, I also believe that this is the voice of many users, everyone is anxiously looking forward to early improvement, in order not to waste more time and better help you, I strongly recommend that you submit your valuable suggestions to outlook feedback so that relevant technical developers and designers can see your valuable suggestions. Please believe that the relevant departments of Microsoft will strive to improve themselves after seeing your valuable suggestions, and your valuable opinions will also help more users and make the work more efficient. Thank you in advance for your contribution!

And about how to give feedback to outlook for Mac, please kindly refer to How do I give feedback on Microsoft 365? - Microsoft Support

In the meantime, you can also use this link to see if the feature you want to implement is already being developed by Microsoft, please also kindly click on it to get the development progress: Microsoft 365 roadmap

Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

Sincerely,

Kerry Chen | Microsoft Community Moderator