Missing option to add USB security key in Microsoft account

Question

I have two personal Microsoft outlook.com accounts.

In one Microsoft account, I can add and remove USB security keys. Works in Edge, Chrome, and Firefox.

In the other Microsoft account, the option to add a USB security key is missing.

Observed in Edge, Chrome, and Firefox, with or without incognito mode, and clearing the "All Time" browser cache.

Observed on multiple computers.

Observed on different internet connections.

Here are screenshots of the account that does allow adding and removing USB security keys:

Here are screenshots of the account that is missing the option to add USB security keys:

I have tried using the top option for "Face, Fingerprint, PIN, or security key" but it does not do the same thing as the "Use a security key" option on the first account.

Does anyone know what is wrong with the second account and if I can fix it?

Answer 1

Hi GD_501 My Name is Jen A, Thank you for reaching out to us.

I am sorry for this inconvenience / Do not worry, I will help you sort this issue/Rest assured that I will do my best to assist you with this matter.

To add a security key as a sign in method for your Microsoft account: Go to the Microsoft account page and sign in as you normally would. Select Security > More security options. Select Add a new way to sign in or verify. Select Use a security key. Identify what type of key you have (USB or NFC) and select Next.

Sign in to your account with a security key https://support.microsoft.com/en-us/topic/sign-in-to-your-account-with-a-security-key-b23a2a45-6ab8-4c86-9f22-bcadf60235aa

Set up a security key as your verification method https://support.microsoft.com/en-us/account-billing/set-up-a-security-key-as-your-verification-method-2911cacd-efa5-4593-ae22-e09ae14c6698#:~:text=Go%20to%20the%20My%20Profile,USB%20device%20or%20NFC%20device.

Let us know how it goes, we're here to help you further if needed. Jen A.

Answer 2

Unfortunately, this response does not address the issue.