Scheduling the AZ-900 exam with voucher results in an error

mash 21 Reputation points


I am an Accenture employee and would like to schedule my AZ-900 exam tomorrow.

When following this link ( I put in my certification profile details but accidentally put in my work email instead of my personal email (auto-filled-in).

However, I was able to receive the voucher (linking the personal and work accounts) and click "Claim", after clicking "Schedule exam" I am forwarded to an error page: error?s=ERROR_CANDIDATE_NOT_FOUND

showing me the following error message:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

I did use Edge, clear additionally all data, and used it in "InPrivate" mode and redid all steps including the login with the personal email but the result was the same (5-7 times).

Please help me schedule the exam. The only other thing I could think of is that I did not put my personal email in the certification profile, I changed it though for the last 2 tries.

Thanks & KR

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  1. Leon Laude 85,651 Reputation points

    Hi @mash ,

    Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here

    You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:


    If the reply was helpful please don't forget to upvote and/or accept as answer, thank you!

    Best regards,

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