(New Outlook) Email Stuck in Draft Folder Forever & Not Sending

Question

Hello Microsoft Community. I've seen various versions of this bug around and it seems to not be getting resolved. It would be great if others could simulate my use case for this bug and confirm it's not just me - as well as pose a solution or help me get Microsoft to address it!

In a nutshell, emails in the New Outlook (PC) will get stuck in 'Drafts' forever in the following scenario (imap emails):

• I am Replying to or Forwarding an email from my Inbox.
• If I Archive the original email in my Inbox after finishing my Reply immediately after hitting 'Send'. In other words, if I don't wait 3-5 seconds to ensure it sends first.
• The email will get STUCK in Drafts and never Send. There's nothing I can do to Send it. I have to go find the original email and retype and send the message.

Feel free to watch this short video showcasing exactly what's happening: https://youtu.be/yv3797dJlj8

Thoughts?

Answer 1

Having the same issue. Very frustrating!

Answer 2

I have the exact same issue and it is maddening to see emails that I sent not going out. How is this not something they have fixed already?

Answer 3

I have had the same issue ever since the new outlook launch. It does not happen with every reply/forward email, but it happens enough that I don't realize an email has not been sent for days or even weeks. I then have to recreate the email to send as it will not allow me to send from drafts. This is a huge issue and that there is no resolution is not acceptable. Reverting back to the old outlook is not a solution given the settings are not the same and you will ultimately force me to use the new version. It would be great if this were a top priority.

Answer 4

I am on a different email provider but I have all the same issues.

Answer 5

Hi

I am an Independent Advisor, trying to help other users in the Community with my experience in Microsoft products. Please note that I am a user like you and don't work directly for Microsoft.

I am sorry to hear that you are experiencing this issue and I hope the following suggestion will work in your case.

The New Outlook is still in development by Microsoft and new features will be added over the next couple of months.

You can find all the expected dates in this link: https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Outlook%2CDesktop%2CWeb&searchterms=New%2COutlook

Should the issue you experience have an impact on you, I suggest you revert to the Classic Outlook for now.

Please let me know if that helped.

Regards

Casper