File suddenly closed and deleted by word

Manon PC 1 Reputation point
2021-07-06T10:20:14.307+00:00

Hello,
I was writing my thesis on Word (v16.5) for mac and i tried to save it as usual (i do it every 15-30min). But suddenly, a message error appeared and the file closed itself and was deleted from everywhere on my computer !! Please, can someone help me ?
Thank you very much !!!

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Manon PC 1 Reputation point
    2021-07-07T06:27:56.593+00:00

    Thank you for your answer. The file was stored in the desktop of my computer.

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  2. Emily Hua-MSFT 27,521 Reputation points
    2021-07-07T06:49:10.687+00:00

    @Manon PC

    Have you set up iCloud, keep desktop folder syncing to iCloud?
    Please use Command + Shift + . (period) to unhide any hidden files in Finder, and find your paper again.

    Do you remember the content of the message error?
    If yes, please share with us for further analysis.

    In the event of an application or system crash, we may try to recover files in Office for Mac.
    Please switch to Finder, then click Go > Go To Folder (or press SHIFT + COMMAND + G) and enter following path.
    /Users/<username>/Library/Containers/com.Microsoft/Data/Library/Preferences/AutoRecovery
    Try to search it based on the time, and please remember to change the extension name from .tmp to .docx or .doc.

    If you have changed the path to save AutoRecover files, you may click Word menu > Preferences > File Locations under Personal Settings, then find the correct location to check whether there is a recovery file of your thesis.

    Hope the information could help you.


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