Hotmail password problem

Question

Hotmail password problem

Anonymous

Hotmail out of the blue said my sign in password was incorrect (it was not, I used it only an hour before and did not change it) so I was forced to use a sign in code sent to another email. Once I was in Hotmail, I attempted to change the password but it forces you to enter the current password to do that and it thinks the current password is wrong, so I can't actually change it. What do I do?

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Answer 1

Dear jmknyc,

Welcome to the Microsoft Community and we are happy to help you.

Based on your description, we understand that you are having login problems with hotmail.

You can try the following methods to solve your account login problem:

Try changing the password for the account that should receive the verification code.

Reset a forgotten Microsoft account password - Microsoft Support

See if there is any unusual login activity.

Checking your account's recent logon activity will give you a clear picture of your account's status.

Check the recent sign-in activity for your Microsoft account - Microsoft Support

If there is no successful login but it is not you, please ignore the email.

Thank you for your support and we look forward to hearing from you.

Best regards

Michael | Microsoft Community Support Specialist

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Hotmail password problem

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