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Authentication or Initialization failed error and the reload does nothing.

Anonymous
2024-05-22T15:08:50+00:00

I am trying to add a new email to outlook with Microsoft 365 and I keep getting an Authentication or Initialization failed error and the reload does nothing. I tried loading it by using exchange or POP with same error. I have loaded the email on my Ipad and android device with no issues.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-05-23T03:44:50+00:00

    Dear Marc Leclerc1

    Thank you for posting in Microsoft Community.

    Based on your description, I know you face some problems on outlook

    but you've provided so little information that I can't tell if the problem you're experiencing is one within the other. Please let me ask a few questions to better troubleshoot your problem.

    Are you a personal or business user? If a business user, what is your domain name?

    Can you provide a screenshot of the error you're reporting?

    Please answer these questions so I can better pinpoint your problem and help you!

    From my experience, I see that you turned on to 2-step verification, you can try it based on my image below , enter the new code

    If you have any questions, please contact us and we will get back to you as soon as possible!

    Thank you for your understanding and cooperation.

    Best Regards , 

    Kokutou-MSFT |Microsoft Community Technical Support Expert

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  2. Anonymous
    2024-09-03T14:04:51+00:00

    hi,

    I am getting the below error. and the reload option does not work. how do i fix this?

    Authentication or initialization failed. Click Reload to try again.

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