Additional security verification page doesn't list App Passwords as an option

Question

I have for years used Gmail as my email client for my Microsoft365 Outlook email for work. This includes using the Send Mail As feature in Gmail. My company had to do a security upgrade and enable multifactor authentication. Since we've done so, I am unable to use the Send Mail As feature -- I get an error message: Server returned error: "Missed upload deadline (state SENT_SECOND_EHLO), code: 421". 

It was suggested that I get an App Password through Microsoft365 and use that to establish the connection to Gmail. I tried to follow the steps to this article: https://support.microsoft.com/en-us/account-billing/manage-app-passwords-for-two-step-verification-d6dc8c6d-4bf7-4851-ad95-6d07799387e9

I got to my account, and to Security Info, clicked Update Info, and clicked Add Sign In Method. The instructions say I should select "App password" from the dropdown menu as a new sign in method. However, that option isn't there! My only options are Authenticator App, Alternate phone, and Office phone.

We are a small shop with only an IT consultant who is out of his depth on this issue. I also have access to the Microsoft 365 Admin Center. Is there a way to configure out multifactor authentication settings that makes the generation of an App Password by a non-admin user possible?

Answer 1

From the user's page - https://entra.microsoft.com/#view/Microsoft_AAD_UsersAndTenants/UserManagementMenuBlade/~/AllUsers/menuId/

Click on Per user MFA at the top to get to this page and select Service settings https://account.activedirectory.windowsazure.com/usermanagement/multifactorverification.aspx

Answer 2

Thank you, Diane. I have admin access and so have navigated through the instructions to at least the Named Locations screen. However, that screen is in "Preview" mode, and I don't seem to be able to take further action.

Answer 3

Hi Time,

I'm Diane and I'm happy to help you today.

If app password is not an option, you administrator has it blocked.

Instructions for the admin to enable it are here: https://learn.microsoft.com/entra/identity/authentication/howto-mfa-app-passwords#allow-users-to-create-app-passwords

Let me know how it goes, I'm here to help you further if needed.

-- Diane