Draft overwrite issue?

Question

Hi,

I have just been writing a draft email on my laptop for multiple hours. When I finished it, I went to pull the draft up on my mobile. However, it had the old draft open from before I started working on it on my computer. When I went to cross it off, it said draft saved and overridden the content that I had just been working on via the laptop.

When I then went back onto my laptop to quickly check it was still there, it has been deleted to the original draft that was on my phone - loosing all the work I had just spent hours on.

The undo feature isn't working on the outlook app and I have no idea how to retrieve the email I had completed.

Can anyone help with this please?

Answer 1

Hello Liam Parkinson,Good morning!Thank you for publishing in Microsoft Community. We are happy to help you.Based on the description you have shared; we understand that you want to find the original email draftIt's important to know the type of account you're using because each account has a different process and a different support category.What type of account is affected? is Outlook.com account, Hotmail account, or professional/educational account. However, to better understand the problem and provide a solution, we need more details from you, please provide us with the following information. Thank you. 1-Please check your Outlook on the web to see in the deleted items if the draft was accidentally deleted.2-Use the search bar in Outlook on the web to search the affected email draft and you can find the check in the recoverable folder, Reference: Recover deleted items in Outlook for Windows - Microsoft Support

3-Please, can I know the type of account you are trying to set up? Is it IMAP, POP or exchange account? 4- if the above step didn't help, you need to contact your admin or IT department to recover the email using the content search. Reference: Get started with Content search | Microsoft Learn We look forward to your reply. This requested information will help us narrow down the scenario and find the right troubleshooting. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.SincerelyEben Ezer Tres | Microsoft Community Moderator

Answer 2

Hello Liam,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ashraf | Microsoft Community Moderator