Using New Outlook on Windows for professional communication and productivity
Hi CharlesWaltz,
Thank you for reaching out. My name is Leo, a user just like you. I'd be happy to help you with your concern.
Could you please let me know what device you are currently using? Is it Windows, Mac, or Android? Also, are you using the Outlook app or accessing it via a web browser? If so, have you tried using another browser to check if the issue persists? If you are using the app, please try accessing your Outlook through a web browser. This will help determine if the issue is solely with the app. If you can access Outlook via a web browser without any issue, it might be a problem with the app. I recommend reinstalling it to try to fix the issue. Please let us know how it goes after following the suggested steps.
You can also try the workaround provided on this link:
https://support.microsoft.com/topic/b7cbc25e-5b2d-459a-97b8-c8b6adc7b2d4
Your understanding and patience will be highly appreciated. I hope I provided a helpful information regarding your concern! Let me know if you have any further questions. Be safe always!
Best Regards,
Leo