Folders not saving

Question

I have using a Mac with outlook for Mac. I am trying to create a new folder in my inbox but although it appears and lets me name it, it then disappears! Never had this problem before. I tried deleting some I wasn't using in case it was space issue.. can you help

Answer 1

Hi Fiona Cosgrove,

Thank you for you response.

According to your description " I can't even see the option for contact support. see screen shot below", there are one additional topic mentioned under the Contact support article.

Note: Please note that if end users have Office 365 Business subscription, their organization's global admin can disable Contact support from their side.

If I misunderstand anything wrong, please free to correct me. I will further provide you information accordingly.

I would really appreciate your precious time and kind cooperation.

Sincerely,
Darpan

Answer 2

thanks for your reply.. however, I can't even see the option for contact support. see screen shot below.

Answer 3

Hi Fiona Cosgrove,

Thank you for sharing some information with me.

As you mentioned "this has only just become a problem.. worked fine till now"

Initially, you may try to check the result situation in previous version of Outlook on Mac. You may download separate Outlook version for Mac from this official document Update history for Office for Mac - Office release notes | Microsoft Learn to double check the situation.

Furthermore, I would like to share more specific information with you, however, as we have specific support team who are deeply focusing Outlook for Mac related certain situation and bug issue report, would you mind to contact to our dedicated support team so that they can further help you and provide you possible information? They might be also collecting logs information if it is required.

Here is official document: Contact support within Outlook for Mac - Microsoft Support

Thank you for your kind cooperation.

Sincerely,
Darpan

Answer 4

Microsoft outlook for mac

version 16.78.1

under ms 365 subscription

this has only just become a problem.. worked fine till now.. thanks

Answer 5

Hi Fiona Cosgrove,

Good day.

Thank you for connecting with us in Microsoft community.

Before moving forward, could you please allow me to gather the following information to understand your particular scenario?

1. May I please know what Outlook for Mac version are you using? About Office: What version of Office am I using? - Microsoft Support
2. Are you using Legacy Outlook or new Outlook experience on Mac?

Initially, I have asked for this information, because I didn't find thos information in your thread description. This information may help us to know your particular situation.

I will be waiting for your next update on that. In addition, I will provide you with the relevant information.

Thank you again for your valuable time and kind cooperation.

Sincerely

Darpan