Why did my OneDrive capacity decrease from 5TB to 1GB in my account with the domain@guruinovatif?"

Question

Why did my OneDrive capacity decrease from 5TB to 1GB in my account with the domain@guruinovatif?"

Answer 1

Dear Septian Dwi Fajariyanto

 

Good day! Thank you for posting to Microsoft Community. We are happy to help you

 

Based on your description, we understand that you experienced a situation where OneDrive's capacity was compromised.

Ref:Manage your Microsoft 365 subscription - Microsoft Support

 

At the same time, I would like to confirm whether your colleagues have also encountered this phenomenon.

We look forward to your reply. Thanks for your cooperation.

 

Sincerely,

Tin | Microsoft Community Moderator

Dear Tin Zhang,

I also had the same problem, my ******@guruinovatif.com account too, suddenly dropped from 5 Tera to only 100GB.

I'm currently trying to move my files to an external drive because I'm overusing 300% of the available storage.

Can you explain why this happened without any email or notification?

Best,

Nyoman Subamia

Answer 2

Dear Septian Dwi Fajariyanto

Good day! Thank you for posting to Microsoft Community. We are happy to help you

Based on your description, we understand that you experienced a situation where OneDrive's capacity was compromised.

Ref:Manage your Microsoft 365 subscription - Microsoft Support

At the same time, I would like to confirm whether your colleagues have also encountered this phenomenon.

We look forward to your reply. Thanks for your cooperation.

Sincerely,

Tin | Microsoft Community Moderator

Answer 3

Dear Septian Dwi Fajariyanto,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

At this very moment, I am looking into whether there could be a possible solution to this issue. I will get back to you as soon as I get any additional information about your query.

Your patience and cooperation are much appreciated.