Duplicate emails in Junk folder

Question

Hello,

i am having an issue with Outlook App where in the junk mail folder i get duplicate emails constantly. i will start with about 50-100 then when i go into it to make sure that there are no emails that were not junk in there it starts to duplicate all the emails in the folder ever few mins till i am able to clear the folder of all emails then it will stop duplicating. i have ran a repair on the outlook data file but that did not fix it.

Answer 1

Hello G H,

Unfortunately, I don't have any further troubleshooting to offer.

There are many knowledgeable users active on the forum and I hope that someone else can offer further insight into your issue.

Thanks Shalom

Answer 2

i have tried all of these and none of them worked. i am still getting duplicate emails in my junk folder

Answer 3

Hello G H,

I'm Shalom and I'd happily help you with your question. In this forum, we are Microsoft consumers just like yourself.

Here's a step-by-step guide:

• Empty Junk Email Folder: Start by emptying the Junk Email folder. Right-click on the Junk Email folder and select "Empty Folder." This will delete all the emails in the folder.
• Check Email Rules: Verify if you have any email rules that might be causing the duplication. Go to the "File" tab, choose "Manage Rules & Alerts," and review your email rules. Disable any rules that move emails to the Junk folder.
• Disable Add-ins: Add-ins can sometimes interfere with Outlook functionality. Disable any third-party add-ins that you may have installed. Go to "File" > "Options" > "Add-ins." Manage the COM Add-ins and disable any non-essential ones. Restart Outlook after making changes.
• Scan for Viruses: Run a complete antivirus scan on your computer to ensure that there are no malicious programs causing the duplication issue.
• Check for Updates: Make sure that your Microsoft Office and Outlook applications are up to date. Updates can often include bug fixes that might resolve such issues.
• Repair Outlook Data File: You mentioned that you've already tried repairing the Outlook data file, but it's worth trying again. Go to "Control Panel" > "Programs" > "Programs and Features." Select Microsoft Office, click "Change," and choose the "Repair" option.
• Create a New Outlook Profile: Sometimes, a corrupted profile can cause issues. Create a new Outlook profile and check if the problem persists. You can do this through the "Mail" applet in the Control Panel.

Remember to back up your Outlook data before making significant changes to avoid data loss.

Best Regards, Shalom