Opening crash

Question

Dear manager,

I have a problem in opening outlook app.

The machine is mac m3 pro model.

I cannot react anything because only error report is shown.

Here is the error report shown:

Error Signature:

Exception: EXC_CRASH (SIGTRAP)

ExceptionEnumString: 50331648

Exception Code: 0x00000001 (0x0000000000000000)

Date/Time: 2024-03-27 01:43:07 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.83.1.24031813

Crashed Module Name: merp

Crashed Module Version: 16.83.24031813

Crashed Module Offset: 0x000000000000559c

Blame Module Name: Microsoft Outlook

Blame Module Version: 16.83.24031813

Answer 1

Hello,

I understand that you are experiencing issues with the Microsoft Outlook app crashing on your Mac M3 Pro model. The error report you provided indicates an Exception: EXC_CRASH (SIGTRAP) with the following details:

Application Name: Microsoft Outlook Application Version: 16.83.1.24031813 Crashed Module Name: merp Crashed Module Version: 16.83.24031813 Troubleshooting Steps:

1. Update Outlook: Check for Updates: Make sure you have the latest updates installed for Microsoft Outlook. Update Outlook: If an update is available, update the Microsoft Outlook app to the latest version and check if the issue is resolved.
2. Safe Mode: Open in Safe Mode: Try opening Outlook in Safe Mode to see if the issue is related to an add-in or third-party software causing the crash. Disable Add-ins: If Outlook opens in Safe Mode, disable any recently installed add-ins or third-party software and check if the issue is resolved.
3. Repair Outlook: Repair Outlook Installation: Use the Microsoft AutoUpdate tool to repair the Outlook installation and check if the issue is resolved.
4. Reset Outlook: Reset Outlook Preferences: Reset the Outlook preferences to default settings and check if the issue is resolved. Recreate Outlook Profile: If resetting the preferences doesn’t resolve the issue, recreate the Outlook profile and check if the issue is resolved.
5. Check System Requirements: System Requirements: Ensure that your Mac meets the minimum system requirements to run Microsoft Outlook. Compatibility: Check the compatibility of the Outlook version with your macOS version.
6. Contact Support: Contact Microsoft Support: If you are still experiencing issues, contact Microsoft Support for further assistance and provide them with the error report for a detailed analysis and resolution. Conclusion:

The issue you are facing with the Microsoft Outlook app crashing on your Mac seems to be a software-related issue. I recommend following the above-mentioned troubleshooting steps to resolve the issue. If the issue continues, you can contact Microsoft Support for further assistance.

I hope this information is helpful to you in resolving the issue with the Microsoft Outlook app crashing on your Mac. Please let me know if you need any further assistance or clarification.

Best regards, Saurabh

Answer 2

That's very good to hear. I am glad it's sorted and glad I was able to help. You have a good day ahead, too, and enjoy it.

If you could leave feedback before you end the conversation, it would be amazing.

Thanks, Saurabh

Answer 3

I greatly appreciate for your answer.

I got a hint from the word 'software-related issue.'

I turned off the third-party app 'Microsoft Remote Desktop,' and the outlook works well.

Thank you for your help.

Have a good day!